The expression "personal data" means any information relating to an identified or identifiable natural person. For example, personal data is a name, an identification number, location data, an online identifier.
LifeItaly Sagl may periodically modify, integrate or update this information, also in consideration of any changes to the applicable legislation or provisions of the Guarantor for the Protection of Personal Data.
PURPOSE OF THE TREATMENT AND LEGAL BASIS
The data is processed for the following purposes.
- a) Based on the contractual need in order to:
manage orders and carry out related activities (eg: sales and after-sales customer assistance, communications with the customer on the status of the order, replies to his requests for information, payment management, etc.);
manage the user account in case of registration on the Sites to use the related services;
allow access to specific and additional services requested from time to time by the user;
manage product shipments and create waybills;
- b) On the basis of the consent expressed by the user, collected specifically from time to time, in order to carry out market research, as well as contact the user and send commercial communications and promotional offers, in addition to sending the newsletter described below, in relation to the products, services and/or events of Lifeitaly Sagl, by SMS, telephone, paper mail or other means, also through a preventive analysis of consumer behavior aimed at personalizing commercial messages. Following the execution of a purchase on the Sites, the user will receive the Newsletter relating to similar products or services offered on the Sites. The user's right to object to this treatment from the outset remains unaffected (I) via the appropriate link to the end of each e-mail, (II) by changing your preferences from the "My account" section on the Sites, or (III) by means of the contacts indicated below in the "Rights of the interested party" section.
The user can modify or enrich his preferences at any time through the appropriate "Newsletter" drop-down menu on the www.lifeitaly.ch websites or in the "My account" section on the www.lifeitaly.ch website, expressing his consent to be contacted regarding offers or products of interest.
In any case, the user may exercise his right to object to it in the manner indicated above.
- c) Based on the legitimate interest of LifeItaly, specifically:
for the analysis and improvement of its services;
for carrying out statistical and/or research and development activities, also through the analysis of data deriving from the use of services and products or consumer behaviour;
in order to defend one's rights during judicial, administrative or extrajudicial proceedings, and in the context of disputes arising in relation to the services offered;
in the case of extraordinary operations, mergers, transfer of business units, acquisitions, etc.
- d) Based on the need to fulfill the legal obligations to which LifeItaly Sagl is subject. The provision of data for the purposes referred to in point (a) above, as necessary to proceed with the sale and delivery of the products and services purchased or for registration on the Sites is mandatory and the refusal to provide the personal data being processed makes it impossible to perform the services requested in relation to the purchase of goods and services on the Sites.
CATEGORIES OF DATA PROCESSED BY LIFEITALY
Below is a description of the categories of data we process:
- Data provided directly by the interested party: all personal data entered on the Sites (to proceed with online purchases or to register), or which in any case are provided to LifeItaly Sagl in any way.
Examples of data provided directly by the interested parties are: the name; the address and telephone number; credit card data (processed only for the time necessary for the purchase, or as necessary in the case of periodic payments and, if the interested party has not opposed the processing by changing their settings from "My account" from the " Payment Methods", saved for subsequent purchases). More generally, all the data provided to allow the execution of a purchase order, the carrying out of searches for products on the Sites, the compilation and use of the profile on the Sites www.lifeitaly.ch the facilitation of the delivery of products with the communication of data relating to contact numbers or addresses (eg telephone, e-mail, addresses), etc.
- Data provided by third parties: these are all personal data that LifeItaly Sagl collects from other sources (e.g. postal service companies, couriers, data entry companies), to perform its services. Examples of data provided by third parties are data relating to updates or corrections received on the occasion of deliveries by couriers or transport partners or third parties, data on web pages visited that we could receive from other commercial operators with whom LifeItaly Sagl could collaborate in some initiatives, the names of the recipients of the orders, if different from the purchaser.
- Data collected automatically: navigation data and/or data collected through the so-called "cookies". The computer systems and software procedures used to operate the Sites acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is generally not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment.
In particular, LifeItaly Sagl uses:
- a) TECHNICAL COOKIES: These are cookies necessary for navigation as they allow correct use of the Site and its full functionality. They include cookies that allow you to create a personalized account, log in, display content in the chosen language at each access, recognizing from which country the user connects (and remembering this setting in future accesses), and order management. These cookies are strictly necessary for the functioning of the Site and their deactivation could compromise the experience and the success of the navigation. In particular, we use technical cookies for the following purposes:
for the management of dynamic web pages, for the geographical identification of users and for the management of last access data;
to ensure the correct functioning of the web pages;
for the functioning of the forms;
for the management of data relating to order amounts and products;
- b) ANALYTICAL COOKIES: used to collect information on the number of users and how they visit the site. For example:
Google Analytics: the site uses the Google Analytics tool to collect information, in aggregate form, on the number of users and how they visit the site. This tool uses third-party technical cookies for its operation. Information on the treatment of privacy by Google is available at the following link: http://www.google.com/analytics/learn/privacy.html
Information on the cookies used by Google Analytics, collection and use of this data is available at the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#gajs
The information to refuse consent to the use of third-party cookies by Google Analytics is also available at the following link: http://tools.google.com/dlpage/gaoptout
- c) THIRD-PARTY PROFILING COOKIES FOR MARKETING/RETARGETING: these are cookies from third-party companies that allow the collection of information about the user to enable more specific and/or personalized promotional communication towards the user. They include cookies relating to the insertion of advertising banners relating to third-party companies or products chosen or viewed by the user, or related or similar products on the Sites. These cookies can be deactivated without preventing correct navigation on the Sites, however their deactivation involves the receipt of promotional messages which may not be of interest to the user. For more information on the profiling cookies currently installed in the user's terminal, review the privacy policies of third parties and change the preferences expressed, users can consult the page http://www.youronlinechoices.com/it/
The user can always decide to block, delete, disable cookies or other similar technologies through the settings of his browser or device. There are many different browsers: each different browser (and in some cases also each different version of the same browser) has its own procedure for deleting cookies. Cookie preferences must be set separately for each browser used, as the features and options offered may vary. We therefore recommend that you visit the support pages of your browser to obtain more information. Furthermore, the user can change the settings relating to LifeItaly Sagl cookies, including their activation and deactivation, by accessing the section dedicated to the item "Cookie Settings". The complete deactivation of cookies could preclude many functions, or the correct navigation or display of the Sites or other web pages.
Yandex Metrica (YANDEX, LLC)
Yandex Metrica is a statistics and heat mapping service provided by YANDEX, LLC. Yandex Metrica can be used to identify which areas of a page are subject to cursor passage or mouse clicks in order to detect which of them attract the most interest.
Personal Data processed: Cookies; Usage data.
In most cases, Users can choose not to receive push notifications by consulting their device settings, such as notification settings for mobile phones, and then changing these settings for this Application, for some or all applications on the device in question.
Users should be aware that disabling push notifications may negatively affect the use of this Application.
Acceptance and Opt-out of Cookies
When the user first accesses the Sites and in any case, until a choice is made, the user will be asked to give his consent to the use of third-party analytical cookies and profiling cookies. In particular, consent may be provided by continuing to browse.
RECIPIENTS OR CATEGORIES OF DATA RECIPIENTS
The data may be processed by third parties carefully selected for reliability and competence who act, as data controllers, in the name and on behalf of LifeItaly Sagl on the basis of contractual agreements and specific instructions, as this is necessary or appropriate for in order to carry out activities, even instrumental or ancillary, pertaining to the purposes of data processing indicated in this statement, the main of which consists in the supply of goods or services requested by the interested party (e.g.: postal service companies, couriers, data entry companies , companies that manage marketing and newsletters, etc.). Furthermore, users' personal data may be communicated within the group of the company LifeItaly Sagl, for example service providers. In any other case, except as provided for by the applicable legislation, personal data are not transferred and/or communicated to third parties.
DATA TRANSFER TO NON-EU COUNTRIES
If personal data is transferred to countries outside the European Union, the transfers will take place in compliance with the provisions established by the GDPR in order to ensure an adequate level of protection. In particular, the transfers will take place through the conclusion of Standard Contractual Clauses approved by the European Commission, a copy of which can be obtained by means of a specific request to be sent to the contact details contained in this statement.
DATA RETENTION PERIOD
As soon as the personal data are no longer necessary for the purposes for which they were collected, LifeItaly Sagl will proceed with their elimination, unless the law requires filing obligations or the user has not consented to the processing for a longer time or their archiving. In particular, following the deactivation of the account or, for unregistered users, the completion of the order, LifeItaly Sagl will keep the personal data that are necessary for:
fulfill the requests of the authorities within the scope of their competences,
defend or enforce any existing or potential claims,
manage any claim concerning the contract or the orders concluded.
The retention period of the data necessary to achieve the aforementioned purposes is linked to the limitation period of a claim which in many cases is equal to 10 years. LifeItaly Sagl will keep personal data after this time has elapsed only when required to fulfill legal obligations or in the event of extraordinary claims and complaints that reasonably require the retention of personal data.
RIGHTS OF INTERESTED PARTIES
Pursuant to the GDPR, each user has the right to access their personal data and to obtain confirmation of the existence or otherwise of their personal data, even if not yet registered, and their communication in an intelligible form.
In particular, each user has the right to obtain from LifeItaly access to their data, as well as any news about the methods and characteristics of the treatment.
In addition to the above, the user, in the cases provided for by law, has the right to receive his personal data in a structured, commonly used and readable format, as well as the right to transmit such data to another data controller without impediments. Furthermore, each user has the right to obtain from LifeItaly the updating, rectification or integration of their data. The user also has the right to have his personal data deleted and to limit the processing in the cases provided for by law.
Each user has the right to object, in whole or in part, to the processing of personal data concerning him if the processing is based on the legitimate interest of the owner, as well as for direct marketing purposes.
The requests referred to in the previous points must be addressed to the contacts of the data controllers indicated in the "Data Controller" section below. Requests must be addressed to the relevant owner for the relevant activities. If you have doubts or would like more information about the relevant data controller from time to time, contact Customer Service.
OWNER OF THE TREATMENT
The data controllers are, depending on the activity carried out and provided, the following subjects: LifeItaly Sagl with administrative headquarters in Via L. Ruvioli 28E1 – CAP 6853 Ligornetto – Ticino Switzerland, VAT number: CHE 240.218.368
In case of doubt or request for further information regarding the data controller relevant from time to time, as well as for all matters relating to the processing of personal data and the exercise of rights deriving from the GDPR, please contact the Data Protection Officer of Data (DPO) by sending an e-mail to: email@example.com
DATA PROTECTION NOTICE
Customers who use LifeItaly's Online Store services must accept the new Data Protection Declaration.
To contact Customer Service write an e-mail to firstname.lastname@example.org on our website or call +41 (0)91 647 09 09.
What do customers gain by accepting the new data protection notice?
The advantage for the customer will be expressed in the medium and long term in the form of information even more geared to his personal needs and in new products and services. It is possible, for example, that in the future LifeItaly will send targeted information on a convenient offer online to people who buy products more than others.
What is the subject of the new data protection notice?
By accepting the new information, the customer grants LifeItaly Sagl permission to include the data collected online and other types of data collected in other companies of the Group in its analyses. Faithful to the principles of transparency and frankness, in the new disclosure LifeItaly has described in detail the collection and processing of the data in question.
Is the data protected?
Yes, Lifeitaly has adopted important security measures to prevent unauthorized persons from accessing the data. These are protected by a firewall and can only be analyzed by a small circle of people. LifeItaly complies with the legal provisions on data protection. Furthermore, it can only use the data if the customer has expressly accepted their treatment.
Could a customer withdraw their consent if they wanted to?
Sure, just a contact with LifeItaly Sagl where you accepted the information. The same services also inform about the type of data collected.
Who can customers contact who have questions about the new policy or want to withdraw their consent?
To contact Customer Service write an email to the email address: email@example.com on our website or call +41 (0)91 647 09 09.
Introduction and effectiveness of the General Conditions
These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the Internet, from the site www.lifeitaly.ch
The seller of the products and owner of the Site is: LifeItaly Sagl with administrative headquarters: via L. Ruvioli 28E1, 6853 Ligornetto Ticino - Switzerland PI and registration in the Mendrisio Business Register Nr. CHE-240.218.368 E-mail address: amministrazione@lifeitaly .ch
The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Conditions which have been made available to him on the LifeItaly Site and which will be available at any time. moment by the Customer also through the link contained in the confirmation email of each order.
In the event that the subject who makes purchases on the LifeItaly Site requests the issuance of an invoice and/or in any case is not a "consumer or user" the withdrawal discipline pursuant to art. 7 and 8 of these General Conditions nor, more generally, the provisions which, pursuant to the same Consumer Code, apply only to "consumers".
Contracts concluded with LifeItaly through the Site are governed by these "General Conditions" in compliance with Swiss law. The language available to conclude the contract is Italian.
Choose and order the Products
The characteristics and price of the various products on sale on the Site (hereinafter the "Product" or "Products") are shown on the page relating to each Product.
By sending the order from the LifeItaly Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General and Payment Conditions transcribed . The contract stipulated between LifeItaly Sagl and the Customer must be considered concluded with the acceptance of the order by LifeItaly Sagl. This acceptance is communicated to the Customer via an order confirmation email containing a reference to these General Conditions, the order number, shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costs. The Customer will check the confirmation e-mail and if he identifies errors in the order he will have 12 hours from receipt of this e-mail to contact Customer Service by writing an e-mail to the e-mail address info@lifeitaly. ch on our website or call +41 (0)91 647 09 09. After this term, the order will be processed for shipment and changes will no longer be accepted, without prejudice to the Customer's rights referred to in article 7 below. .
Once the order has been received, LifeItaly Sagl will check the availability of the stocks for the execution of the order itself. In the event that one or more Products are not available, the LifeItaly Sagl Customer Service will promptly notify the Customer via e-mail who, within the following 12 hours, will have the right to reply to confirm the shipment of any further available Products or cancel it. . In case of no response within this period, the order will be considered confirmed and the available Products will be shipped. If only a few Products are not in stock, LifeItaly Sagl will process the order with the available Products. In both cases, the amount relating to the missing Products will be reversed immediately depending on the payment method chosen.
The information and characteristics relating to the Products are available, with the relative Product codes, on the LifeItaly Website.
The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and qualities but may differ in color and size. In case of difference between the image and the written product sheet, the description of the product sheet always prevails.
Prices and shipping
Product prices are inclusive of all taxes and duties. All prices are in CHF (Swiss Francs).
Shipping to Switzerland
- The cost of shipping in Switzerland for orders over CHF 69.- is free , for lower amounts it is CHF 9.00.
Methods of payment and billing
5.1 Payment Methods
The Customer may pay the price of the Products and the relative delivery costs by credit card, PayPal, bank transfer, prepaid cards.
What payment methods can I use on the Lifeitaly Online Store?
The LifeItaly Online Store allows you to make purchases using:
- American Express
- Post Finance
- Post Card
- Bank transfer
Which Credit Cards do you accept?
On the Lifeitaly Online Store you can purchase with the following electronic payment methods: Visa - Master-card - American Express - Post-Finance - Post-Card - TWINT
Is it safe to pay by credit card on the LifeItaly Online Store?
Using your credit card to shop on the LifeItaly Online Store is easy and immediate. To guarantee maximum protection, the transaction will be carried out on the bank's secure server. The Lifeitaly Online Store does not memorize any credit card number but, thanks to the communication system with the bank server, from your second purchase, you can make the purchase without entering your data again. Just choose the 'Registered Credit Card' option among the payment methods.
1. All the information you provide to the bank will be encrypted using the SSL protocol. Transactions made on the LifeItaly Online Store are Verisign certified.
How does payment by bank transfer work?
Choose the purchases to make on the LifeItaly Online Store and send your order to firstname.lastname@example.org you will receive your order confirmation and bank details within 24 hours to make the transfer. Remember to pay within 2 days of the order date. After this period, in the absence of a bank transfer, your order will be cancelled. You will find below the data for the transfer:
Data for the transfer:
Beneficiary: LifeItaly Sagl
IBAN: CH65 0900 0000 1521 7209 1
euroSIC Clearing: 090002
Bank: PostFinance Ltd – Mingerstrasse 20 – 3030 Bern
Reason: the Customer must indicate the date and order number in the reason for the transfer, which can be found in the confirmation e-mail (eg "Order 30/05/19 n. 100010500").
LifeItaly Prepaid Card / Online Gift Card
The Customer must enter the data relating to the LifeItaly Prepaid Card or the Online Gift Card after choosing this payment method in the purchase procedure.
5.2 Billing of orders
If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing information including the tax code and/or VAT number. In this case, the invoice will be sent by e-mail to the address indicated.
The professional is responsible for entering the billing data correctly and is expressly informed that, if the invoice is not requested during the order phase, it will not be possible to request it later.
Transport and delivery
The Products purchased on the LifeItaly Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field.
All purchases will be delivered by express courier (hereinafter, the "Courier") from Monday to Friday, excluding holidays and national holidays. LifeItaly Sagl is not responsible for unforeseeable or non-attributable delays.
Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 7 (seven) working days starting from the day following the day in which LifeItaly Sagl confirmed the order to the Customer through a specific order confirmation email.
Delivery services active in Switzerland:
The service includes 2 delivery attempts at the address indicated at the time of the order. A notice will be left after each step. On the second unsuccessful delivery attempt, the Courier will contact the recipient of the order by telephone at the telephone number indicated, to arrange delivery. If it is not traceable or is absent, the goods will return to the warehouse.
Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without prejudice to the cases of exclusion set out in point IV below. To exercise this right, the Customer must contact Customer Service, click on Customer Service on our website and send a communication within 14 days from the date of receipt of the Products.
Once the communication has been received, LifeItaly Sagl's Customer Service will open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by LifeItaly Sagl itself.
The right of withdrawal is governed by the following conditions:
I. The law applies to the Product purchased in its entirety; therefore if the Product is made up of several components or parts it is not possible to exercise the withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal, LifeItaly Sagl will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the communication of withdrawal was received, without prejudice to the right of LifeItaly Sagl to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of payment by bank transfer, it will be the Customer's responsibility to provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
III. Also in order to be able to guarantee the free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the Introduction (non-consumer customer and/or requesting an invoice), the right of withdrawal is excluded in the following cases:
- order of Products made to measure or clearly personalized;
- ordering Products that are liable to deteriorate or expire rapidly;
- order of sealed Products which do not lend themselves to being returned for hygienic or health protection reasons or which have been opened after delivery.
With reference to the cases of exclusion from the withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk to deteriorate or expire rapidly" include all Food Products (including wines, spirits and beverages), since the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic and customer protection reasons, the right of withdrawal is applicable only for Products purchased on the LifeItaly Site which can be returned to LifeItaly Sagl and put back on the market without endangering the health of consumers.
In cases of exclusion of the right of withdrawal, LifeItaly Sagl will return the purchased Products to the Customer, charging the shipping costs to the same.
Free return in case of exercise of the right of withdrawal
As a more favorable condition for the Customer, LifeItaly Sagl fully bears the shipping costs for returning the Products in the event of exercising the right of withdrawal.
In order to benefit from this free shipping, the Customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by LifeItaly Sagl to agree on the return of the Products to the courier.
Warranty and lack of conformity
In case of lack of conformity of Products sold by LifeItaly Sagl, the Customer must immediately contact Customer Service, write an e-mail to the e-mail address email@example.com on our website or call +41 (0)91 647 09 09.
The foreseen legal guarantees apply to the sale of the Products. The Customer has the right, at his choice and on condition that the type of Product permits it, to restore, without charge, the conformity of the Product by means of repair or replacement, or to an adequate price reduction or termination of the contract. The Customer forfeits these rights if he does not report the lack of conformity to LifeItaly Sagl within 14 days from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this shorter term.
Errors and Limitations of Liability
The information relating to the Products provided through the LifeItaly Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which LifeItaly Sagl cannot therefore be held responsible, except in the case of willful misconduct or gross negligence.
LifeItaly Sagl reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer's rights under these Conditions Generali and the Consumer Code.
Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by non-acceptance or evasion, even partial , of an order.
LifeItaly Sagl promotes the responsible consumption of alcohol and excludes any responsibility against it, except for willful misconduct or gross negligence, in the case of purchases made by minors under the age of 18. By purchasing any alcoholic product you declare that you are of age. LifeItaly Sagl assumes no responsibility in the event of a purchase made by minors under the age of 18 who have declared that they are of a different age.
Any complaint must be forwarded to LifeItaly Sagl by writing an e-mail to the e-mail address firstname.lastname@example.org on our website or call +41 (0)91 647 09 09 active from Monday to Friday, from 9.00 to 17.00 , excluding public holidays. LifeItaly undertakes to respond to all requests received within a maximum of 14 working days.
Online resolution of consumer disputes
Applicable law and jurisdiction
The sales contract between the customer and LifeItaly Sagl is concluded in Switzerland and governed by Swiss law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the Court of Mendrisio - Ticino with registered office in Switzerland, any other competent court excluded.
The Customer declares to have read and to specifically accept the following articles of these General Conditions: 6 (liability for delays in delivery), 10 (right to correct errors - exclusions of liability).